Privacy Policy
Effective Date: 01/10/2023
The Kaleido Hub respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, store, and protect your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect personal information when you:
Contact us via phone, email, or through our website.
Enquire about or register for our services.
Provide feedback or complete forms.
This may include:
Name, address, phone number, email address.
Emergency contact details.
Information about disability supports, goals, and preferences.
Other information required to deliver our services.
We only collect sensitive information (such as health details) where it is necessary and with your consent.
2. How We Use Your Information
We use your personal information to:
Provide and manage our services.
Communicate with you about your supports.
Respond to enquiries, feedback, or complaints.
Comply with legal and NDIS requirements.
We will not use your information for direct marketing without your consent.
3. How We Store and Protect Your Information
Information is stored securely in locked systems and/or password-protected databases.
Only authorised staff have access to personal records.
We take reasonable steps to protect information from loss, misuse, or unauthorised access.
4. When We May Share Information
We will only share your information:
With your consent.
Where required by law (e.g., child protection, emergencies, NDIS reportable incidents).
With trusted third parties (such as service providers) who help us deliver our services, provided they also protect your privacy.
5. Accessing and Correcting Your Information
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or outdated. To do this, please contact us (see details below).
6. Website Privacy
When you use our website:
We may collect non-identifying information such as browser type, pages viewed, and time spent on the site (for site improvement).
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.
7. Your Rights
You have the right to:
Request access to your personal information.
Request correction of your information.
Make a complaint if you believe your privacy has been breached.
8. Privacy Complaints
If you have a concern or complaint about how we handle your information:
Contact us directly (see below).
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
9. Contact Us
For privacy enquiries, please contact: TheKaleidoHub@gmail.com